Spanish Moves

Petz Back Home is a very caring professional pet re-locator specialising in transporting dogs, cats and other small pets between France, Spain and the United Kingdom.

Address: 

Unit 1, Gilberts Coombe, New Portreath Road, Redruth, Cornwall, TR16 4HG

URL: 

URL clicked: 

545

Overall Rating: 

1
Average: 1 (1 vote)

Reliability: 

1
Average: 1 (1 vote)

Pet Comfort: 

1
Average: 1 (1 vote)

Customer Communication: 

1
Average: 1 (1 vote)

Vehicle age/quality: 

1
Average: 1 (1 vote)

Value: 

1
Average: 1 (1 vote)

1 Review

Name: 

Tracey Hay

Comment: 

> http://www.spanishmoves.net/petzbackhome.html > > I contracted this company last year to bring my two cats back from > Andalucia > to Edinburgh. I was charged £1,300 and was told the car would be air > conditioned, comfortable and DEFRA approved. I was to be traveling with my > cats. > > I never got in the car or used the company and this is why: > > The owner contacted me three days before travel to tell me he would not be > able to come for me as it would cost him too much money and his business > was > going bad in Spain, he said he had another driver in Spain who would > pick me > up, everything would be the same apart from the driver, is what he said. > > Everything being the same should have been, TWO large carriers which would > accommodate litter trays, food, and my cats bedding, an air conditioned > comfortable vehicle and someone who was experienced in pet transport. > > What arrived was an old transit van and it arrived one day before my > scheduled travel date with the driver insisting I get in and getting quite > aggressive with me that I refused., The van was full to the brim with > someone > else's furniture, a small space for ONE pet carrier, which if I had put my > two cats into it would not have fitted even one litter tray!! No safety > measures to secure the carrier, which was expected to sit on top of some > plastic boxes. And no air conditioning or windows in the van. The driver > was > competently oblivious to any of the laws concerning pet transportation, the > man was ignorant, bullying and insistent that I travel as he had been > told he > HAD to get me back to the UK. > > The company now says they have changed hands, changed vehicles and changed > address & bank accounts, conveniently, but I can tell you it is the same > people, the same owner and the same story, he still claims that the vehicle > he sent for me was adequate and safe... > > Please do NOT use Petz Back home or Spanish Moves. I never got my money > back > either, as I was told the company had gone bust!!! > http://www.spanishmoves.net/petzbackhome.html >

Month/Year Travel: 

June, 2011

Departure point (town/country): 

Granada, spain

Arrival point (town/country): 

Edinburgh, Scotland

Animal: 

Rating

Overall Rating: 

1
Your rating: 1

Reliability: 

1
Your rating: 1

Pet Comfort: 

1
Your rating: 1

Customer Communication: 

1
Your rating: 1

Vehicle age/quality: 

1
Your rating: 1

Value: 

1
Your rating: 1

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