Pets Euro Travel Services

Pets Euro Travel Service is a small family business based in Devon which has been transporting pets, collected/delivered door to door by road, between UK and Spain/Portugal, via France, since 2001.

Address: 

Bideford, Devon, United Kingdom.

URL: 

URL clicked: 

640

Overall Rating: 

1
Average: 1 (1 vote)

Reliability: 

1
Average: 1 (1 vote)

Pet Comfort: 

1
Average: 1 (1 vote)

Customer Communication: 

1
Average: 1 (1 vote)

Vehicle age/quality: 

0
No votes yet

Value: 

1
Average: 1 (1 vote)

1 Review

Name: 

Pets Euro Travel

Comment: 

Our dog NEVER arrived after apparently 'slipping her lead' at the EuroTunnel Pet Passport area. We believe that the driver Stuart Pink let our small Jack Russell go after the vets at Passport control could not locate her microchip. The dog had been chipped and had an up to date passport but had recently been aggressively attacked prior to the journey (hence the relocation to another family member in the UK) and we think that the chip must have been dislodged. We didn't think to double check before her departure. we accept this was an error on our part but it didn't occur to us. We think the driver did not want the inconvenience of delaying his onward trip as he had other dogs on board so decided to let the dog go in Calais.we imagine the Pet passport area would not let the driver continue with the dog. He was uncontactable after telling my sister in Spain her dog had escaped at the port. He has never made any attempt to contact her since. She was at a loss what to do. After 2 days of several attempts to contact him via text and email and with no apparent concern on his behalf, Stuart replied to an email requesting a photocopy of the passport and chip papers with the only words "attached as requested, a sorry story". I cannot believe that someone who runs a pet transport company would/ could be so despondent and unconcerned when an animal in his charge" escapes". Funnily enough, when he returned the dog's belongings as asked, there was NO COLLAR attached to the lead. We totally believe that this was a purposeful act and are incredulous that there was no contact from him for 48 hours after repeated attempts from us or any concern on his part to find the missing dog or to refund any of the funds paid for not delivering her safely. Never trust this company

Month/Year Travel: 

October, 2014

Departure point (town/country): 

Lugo Spain

Arrival point (town/country): 

Henley-on-Thames/ UK

Animal: 

Rating

Overall Rating: 

1
Your rating: 1

Reliability: 

1
Your rating: 1

Pet Comfort: 

1
Your rating: 1

Customer Communication: 

1
Your rating: 1

Vehicle age/quality: 

0
Your rating: None

Value: 

1
Your rating: 1

E-mail: 

karen@netgoose.co.uk

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